MASA Medical Transport Solutions
The First, The Finest, The Foremost Provider of Emergency Assistance Services
Saving lives with emergency transportation and assistance for under $1.00 a day at home, while traveling in the U.S. and worldwide!
Let MASA get you HOME and get your spouse, your kids/grandkids, your car, your RV and your pets home too.
No CLAIM FORMS. No DEDUCTIBLES. No CO-PAYS.
How does MASA work?
MASA has handled medical emergencies all over the world for more than 30 years. We founded this industry in 1974 and we are one of the largest prepaid medical emergency service company in the world. In your and your family’s time of need, a simple phone call to one of the MASA professionals gets you started. All medical trip arrangements, all transportation costs, all other services are provided to you by MASA with No deductible and No Co-pays.
Contact your local MASA representative
Penni Schuch at 863-859-7070 or complete the
CONTACT US section below.
MASA Informational Video
Q: Does MASA work while I am at home?
A: Absolutely! When you are in need of specialized medical treatment not available locally, MASA will fly you by air ambulance to the hospital that can best attend to your needs; or if you become ill or suffer an injury that requires local transportation by ground ambulance or helicopter MASA will be there for you.
Q: How does MASA work when I am traveling?
A: If you suffer an illness or injury that requires hospitalization, MASA returns you home for treatment or to recuperate in familiar surroundings. If you require air ambulance transportation, MASA can send a relative or friend with you and if your vehicle is stranded MASA will return that to your home by a bonded driver.
Q: How do I get home after I am hospitalized?
A: MASA will return you to the airport nearest your permanent residence following hospitalization, either by air ambulance transport or commercial return, depending upon your particular circumstances. In addition, if you are hospitalized away from home for more than seven days, MASA will prepay or reimburse a commercial airline ticket for a family member or friend, via round trip airfare, to visit you.
Q: Who makes the decision if I am going to be transported by air ambulance?
A: Your attending physician and MASA’s medical director determine when you will be flown and to the appropriate hospital. Once the decision has been made, MASA takes charge of all the details and expenses.
Q: How much does an air ambulance flight cost?
A: Air ambulance transportation is expensive, sometimes $50,000 or even more! In most instances health insurance or Medicare coverage pays little, if any of this expense and they do not provide the other benefits that MASA provides to you absolutely free of charge.
Q: What happens if I pass away while away from home?
A: MASA will make the arrangements and pay for the return of a member’s remains to the commercial airport nearest to the member’s permanent residence.
Q: Will MASA take care of my minor children if I have to be air transported?
A: Yes. MASA will transport your children or grandchildren, with escort, back to their home.
Q: Will you bring my motor home, automobile or motorcycle back to my permanent address if I require air ambulance transport?
A: Yes. MASA will provide a bonded driver to return the vehicle and furthermore, MASA will pay for gas and oil utilized in returning the vehicle back home.
Q: Where can I use MASA’s services?
A: MASA’s basic area of coverage is all of the USA (including Alaska and Hawaii), all of Canada, all of Mexico, the whole Caribbean (excluding Cuba), Bahamas, and Turks & Caicos. Worldwide Coverage is available with our Short-term Coverage. So wherever you and your family go, have the peace of mind, MASA is there with you!
Q: Where are MASA’s air ambulances located?
A: MASA’s aircraft are located throughout the world but especially in the western hemisphere. All MASA aircraft are medically equipped and depending upon the medical requirements of the individual member/patient, appropriate medical personnel will accompany the member on the flight free of charge.
Q: Why should I purchase a MASA membership?
A: An unexpected and serious illness or injury can occur, either while you are home or traveling, which requires specialized medical care not available locally, MASA provides this service to you absolutely free, with no deductibles, no out-of-pocket expenses and anyone can join regardless of age or medical condition.
Q: Is there an age limit?
A: No. MASA is a membership association, not an insurance company, which means MASA members are not subject to medical underwriting by some 3rd party insurance company. Everyone can join MASA regardless of age.
MASA Assist has received thousands of thank you letters over the years. Following are some excerpts from grateful members.
“On the fourth day of the cruise, I developed a case of internal bleeding. The ship’s doctor said she could not determine the source and recommended that I return to the U.S. for further diagnosis and treatment. I made them aware of MASA’s office in St. Thomas and your staff took the ball and ran with it. Thanks MASA.” — George & Hazel Wilhelm
“If I hadn’t had MASA, the expenses for four months in the hospital would have been a real hardship. I’m am a widow on a fixed income, and am extremely grateful to MASA. You honored everything you said in your presentation. Thank you.” — Margaret A. Ricker
“We want to let you know, we are so pleased with MASA. We did not expect to use the service, but I had to have a pace maker operation, and MASA flew my daughter from AZ to MI to be with me. We recommend MASA to everyone. Thank you so much for everything you have done for us.” — Ralph & Phyllis Coleman
“My treatment before and during the transport was extremely efficient. The care was done in a manner that made me feel like family. In my first year of membership I have already used the ambulance service twice and the air service once. Thank God MASA exists.” — Richard V. Fornili
This past summer, I became ill while at our summer home in Sioux Lookout, Ontario, Canada. After two hospitalizations, it was necessary to further my treatment with my doctors in suburban Chicago. I was in pretty bad shape, and I needed to get home immediately. Although commercial transport was available to me, the cost of my emergency tickets was in excess of $1500.00. Unfortunately, I had no choice and booked the flights. After filing with Medicare and my supplementary insurance company, both of which denied my claim, I filed for the airline tickets charges with MASA. I was so very surprised when, within a few weeks, I received confirmation that MASA would reimburse my cost. My wife and I have been insured by MASA for shortly over a year. We are both retired from a very large school district. On Monday of this week, I asked to speak to our colleagues at an annual luncheon of 250+ retirees. I told them of my confidence in MASA and encouraged all of them who travel to consider this fine coverage.
Thank you for making this process so painless and so rewarding.
Sincerely, Donald F. Musil
I am writing this letter on behalf of my wife who is still recovering from major surgery. While traveling in our 5th wheel, Sylvia was diagnosed and treated through major surgery for three brain abscesses. She was admitted to the Memorial Medical Center in Springfield, Illinois on August 17, 2008 and was released on September 11, 2008. Subsequent to her release we traveled by commercial air from Springfield, Illinois to Phoenix, Arizona. Both Sylvia’s travel costs and the costs for returning our 5th wheel to Arizona were covered by our policy with your company. Your reimbursement of expenses was correct and timely. Probably the best part of the experience was that while we agonized through Sylvia diagnosis and exceptional care in Illinois, we had no concern for our financial ability to return to our home by the best possible means for Sylvia’s welfare. What an assurance to know that there would be no financial drain while in those very tough times. We rejoice that we had taken the opportunity to be a part of the MASA System of support. It’s our hope that we’ll never again have to utilize your services. But we know, should that time come again, you’ll be there to support us. Sylvia sends her thanks and shares that her health is markedly improved since returning home.
Thank you again MASA for everything.
Jon T. Flint